Anthony Staltari, Partner Consulting Director for Asia at Xero, and member of the Chartered Accountants Australia and New Zealand, on the technologies CPAs, and their clients, will want to take advantage of in the coming year
As 2017 comes to a close, I ponder the rapid changes descending on our industry. Buzzwords like bitcoin, blockchain, machine learning and artificial intelligence (AI) are all in vogue. The newness of it can be overwhelming to many accountants.
The reality is, some of these technologies can empower today’s accountants like never before. Before we go into exactly how, let me ask a question: How much time did you and your team spend moving data from one system to another in 2017?
I’m not just talking about downloading sales from the point-of-sale systems, exporting them and manipulating the data so you can enter it into your accounting software. What about the thousands of hours entering bank statement lines? Inputting information from supplier invoices?
Every one of those tasks can be automated with today’s technology. It’s time for accountants to start thinking about how to best use technology tools that can automate data flow, and then move up the value chain by providing advisory services. Here are four technologies you need to be aware of in 2018.
“If business apps aren’t connected to each other, your clients are sacrificing money and productivity. Most small- and medium-sized enterprises globally are using 15 to 20 software apps to run their business.”
Cloud accounting, audit and practice management
AI and machine learning are here. While they cannot match human insights, they can complement brain power. AI does the heavy lifting of calculations, the dull stuff of reconciliations and the tedious work of verifying information. If you and your clients aren’t on a cloud-based accounting platform, you can’t take advantage of it.
Do your clients understand that their point-of-sale, customer relationship man- agement (CRM), management, logistics and email apps need to integrate with one another in the cloud? If business apps aren’t connected to each other, your clients are sacrificing money and pro- ductivity. Most small- and medium-sized enterprises (SMEs) globally are using 15 to 20 software apps to run their busi- ness. My question is, do they talk to each other? If they have an API, they likely do. The acronym stands for Application Program Interface, and it allows time-sheeting apps, expense apps and bank- account apps to talk to your accounting platform. The biggest cloud-accounting platforms partner with hundreds of apps your clients might well be using.
Direct bank feeds
Has your practice automated your clients’ bank reconciliation? Can your client log into a mobile device and see his current cash position? If not, you need to discover direct bank feeds. HSBC and DBS are already allowing their small business clients to receive direct, daily feeds of their bank transac- tions in their accounting platform. Both you and clients get a real-time view of their finances that is more secure and of higher integrity than third-party work-arounds.
Remember when we use to hire teams of people to get documents, send/receive, scan/store and then enter the information into a computer? Optical character rec- ognition (OCR) is changing all of that. With a simple photo of a bill or receipt, OCR can not only identify the name of an outlet and how much was spent, but also tell if the receipt was issued in Hong Kong, meaning it would enter it into the accounting system in Hong Kong dollars. It can also separate out goods and services tax if required. If your clients are giving you paper receipts that you have to sort, file and store, OCR can eliminate that almost entirely.
Once you’re aware of the technologies available, consider their practical effect. They’ll move you closer to four goals that should apply to every practice in 2018:
1. Make your office completely paperless
2. Have nearly all your systems seamlessly integrate
3. Provide you and your clients a real-time view of their cash position on a mobile device
4. Complete a map of your internal processes for further refinement with the apps available
Here’s to hitting all four targets in the coming year!